Apple offers an Apple device self-paced tutorial covering numerous exam objectives. Additionally, the Apple Device Support exam prep guide includes links to Apple documentation for all covered subject areas. The previous version of the A+ exam was launched in January 2019 and retired in October help desk engineer 2023. If you’re starting preparations for the CompTIA A+ exam, ensure you’re studying for the latest exam version. Google and CompTIA have teamed up to help people get into IT with the combination of the Google IT Support Professional Certificate and the CompTIA A+ certification.
You can also take up individual programs that are part of the course as mentioned above. When reviewing a person’s education, whether it culminated in a liberal arts degree, a diploma from a community college, or a certificate from a trade school, ask about the curriculum. Lay out a real-life IT problem that you recently encountered, and ask how the candidate would solve it. If the task is too daunting, you can hire a consultant to interview IT job candidates. If 90 percent of the tech tools that your office uses come from a single vendor, it makes sense to seek an IT pro with certification from that brand. But as more companies use technology from an array of vendors, and as more employees bring their own smartphones and tablets to work, that scenario is becoming less common.
What are Helpdesk Certifications?
These standards encompass the core competencies our International Certification Standards Committee originally identified and serve as a valuable resource for organizations looking to enhance their performance. Help desk certification is a type of professional certification that recognizes an individual’s knowledge and skills related to providing technical support and customer service. The HDI-SCA certification program is designed to validate the knowledge and skills of support center professionals, including call center agents, help desk technicians, IT support staff, and customer service representatives. The certification is administered by the Help Desk Institute (HDI), an internationally recognized organization that provides educational resources and professional certifications for the customer service industry. At HDI, we offer comprehensive IT support and service desk training programs that will aid you in preparing for the certification exam. Our training course helps you build your knowledge and skills and align them with the high standards set by HDI’s certification program.
Applicants must also have at least five years of experience in two or more of the eight domains covered by the exam in order to qualify for the certification. Those who do not meet this requirement may still take the exam but will need to earn an endorsement from another CISSP holder before they can be certified. The cost of taking an accredited training course varies depending on which provider you choose and which country you are located in, but typically costs between $600-$2000 USD.
Top 11 Help Desk Certifications
You will be required to present valid identification at the testing center prior to taking the exam. After passing the exam with a score of 70% or higher, you will receive your official HDI-SCA certification card within 4 weeks of completing your test. Skill Soft offers an approved ITIL training program that’s recognized by Axelos.
- Unleash your full potential in the IT service and support industry by investing in HDI Certification and Training and amplify your career journey today.
- It is designed to validate the knowledge and skills of IT professionals who have at least nine months of experience in network support or administration.
- What’s great about this course is that participants can choose to attend an in-person training session with an ITIL expert.
- For example, its “Service Hub” course explains how to use Service Hub tools throughout the reps daily workflow, like setting up a knowledge base and connecting your support inbox to the conversations tool.
- This includes a breakdown of the help desk tools they can expect to see when working in a support role.
- The client service specialist certification (CCSS) is ideal for entry-level professionals as it provides a foundational understanding of the customer service industry.
We’ll highlight help-desk certifications that fit both categories while also considering employer preferences and specific in-demand career skills these certifications help verify. Microsoft certifications are vendor specific and can help prepare IT pros to work with Microsoft equipment and software. Additionally, according to the 2023 Dice Tech Salary Report, CompTIA A+ is the most popular certification held by IT pros. The SSCC provides servers, software, training, and consulting to support researchers (and future researchers) who do statistical analysis.